Practice / Patient Partnership

We will treat you with dignity, courtesy and respect.

We would ask you to treat members of the Practice Staff in the same way.

The Practice operates the NHS zero tolerance policy, and verbal or physical abuse will not be accepted and may result in removal from the Practice list.

In cases where staff are threatened or physically assaulted the Police will always be called and removal will be immediate.
The Practice has a contract with NHS England to provide General Medical Services to the residents of the Practice Area.

Patient Transport

Patient Transport

This is now patient self booking, if you need transport to any local hospital then please call the following number:

0845 1203192

**please note that the transport service will have a set criteria upon booking.

Practice / Patient Partnership

Practice / Patient Partnership

 

We will treat you with dignity, courtesy and respect.

 

We would ask you to treat members of the Practice Staff in the same way.

 

The Practice operates the NHS zero tolerance policy, and verbal or physical abuse will not be accepted and may result in removal from the Practice list.

 

In cases where staff are threatened or physically assaulted the Police will always be called and removal will be immediate.

 

The Practice has a contract with NHS England to provide General Medical Services to the residents of the Practice Area.


Confidentiality & Patient Records

Confidentiality & Patient Records

The Practice maintains records about its patients on paper and on the practice computer system.
These records are strictly confidential and are held in accordance with the Data Protection Act, and the strict code of confidentiality laid down by the General Medical Council.
All staff at the Hastings Medical Centre are fully conversant with requirements of confidentiality and have signed a confidentiality agreement as part of their contract of employment. Patient records are accessed by the relevant staff as required for giving advice, prescriptions and treatment.
No information held on a patients record can or will be disclosed to any third party without written consent of the individual. The only exception to this may be in a serious criminal police investigation and/or on the order of the Court.

Eventually some very basic information about your health will be loaded onto a national patient record system which will allow clinicians anywhere in the NHS to access important information about you in an emergency. If you DO NOT want this to happen you should complete and return the "Opt Out" form in the Our Documents section of the website.

Complaints

Complaints
If you have any observations regarding the service provided at the Hastings Medical Centre, we would be pleased to hear them.
If an occasion arises when you feel you need to make a complaint, please address this to the Practice Manager in writing as soon as possible.
Complaints on behalf of others
Due to strict patient confidentiality if you complain on behalf of someone else (even a close relative) we will require a note signed by that person allowing you to do so, unless that person is incapable of doing so.

Patient Information A-Z


Please click here for NHS choices page on Health, this is alphabetical guide to treatments and conditions